Answers to your Technical Questions Regarding the BHETA LMS
Before you log on most importantly: TURN OFF YOUR POP-UP BLOCKERS ( in internet Explorer: in the file menu, click Tools then click Pop-up Blocker, Turn off Pop-up blocker
I can not remember my username and/ or password.
I have applied for an account but I still can not log in.
How can I find out which training sessions are available?
I can’t find the e-learning I am looking for.
What e-learning training is available?
I see a training that I am interested in. How do I register?
I didn’t pass the quiz at the end of the e-learning. How can I retake it?
I didn’t get my certificate at the end of the e-learning. How can I go about getting it?
How do I complete the e-learning evaluation?
How to get back into an e-learning if I exited without completing?
I can not remember my username and/ or password.
If you know that you have attended a BHETA training before but never logged in to the BHETA LMS please first try the following example log in:
Username: jdoe (first initial and last name, using no spaces in lower case, jdoe as an example if your name is John Doe)
Password: password
If you can remember your username and only need your password reset click on the log in screen where it says “Forgot your password? click here”
If you are still not able to log on, contact bheta@projects.sdsu.edu to get your username and/ or password emailed to you.
I have applied for an account but I still can not log in. Back to top
Applications for new registrations need to be approved in order to verify eligibility for BHETA training. In order for accounts to be approved you will need to provide the following information:
Agency name and program name (e.g. Community Research Foundation – Areta Crowell). Put this information under company code.
Your position at your agency
Work address (do not put home address)
Work email (in some cases, personal email will be accepted if you do not have a work email)
Work phone (you may put a cell phone as additional number where we can reach you)
Your manager’s name (put in the notes field)
In order to be eligible for BHETA training you need to be a County of San Diego Behavioral Health employee or be an employee of an agency or program contracted by County of San Diego Behavioral Health.
Please give us 24-48 hours to approve your account. We approve accounts on Monday, Wednesday and Friday.
DO NOT APPLY FOR AN ACCOUNT IF YOU ALREADY HAVE ONE. This may result in a duplicate account. Your registration is your academic record. If you have attended BHETA training before then you already have an account. Try the log in as mentioned above. If that does not work email BHETA@projects.sdsu.edu
How can I find out which training sessions are available? Back to top
While on the BHETA home page (the page you are on when you log in) click on the link that says All available training in the Catalog box at the top of the page.
I can’t find the e-learning I am looking for. Back to top
On the upper left corner of the home page (you will be on the home page as soon as you log in) type a key word of the training you are looking for. For example, if you are looking for the Disaster training type in disaster; If you are looking for Cultural Competency type cultural. This is because the training may be named something different than you think it may be. (less is more in this case)
What e-learning training is available? Back to top
In order to see all the e-learning training available, click on the link that says E-learning in the Catalog box at the top of the page.
I see a training that I am interested in. How do I register? Back to top
Single click on the training you are interested in taking. Underneath the list of classes you will see a description of the training as well as several options: Register, Details and Other Actions,
Click Register
Wait for the page to load.
Click Submit
Click Start when you are ready to begin
A page will come up that says, “Online activity in progress. Please do not close this page. You will be redirected to the progress details page when finished.” Depending on your computer setup it may take a few minutes to load. If you are waiting for more than 15 minutes, first be sure that you have turned off your pop-up blockers.
If the window does not come up and you have checked your pop-up blockers, you will need to consult with the technical department in your place of work. BHETA staff are not able to troubleshoot hardware or software problems related to your work or home computer.
Taking the quiz at the end of the e-learning session
I started taking the quiz and it told me “Congratulations, you have completed the course!”
When taking the quiz, you will need to answer each question and then press Submit. Do not press Next or it will take you to the end and you will not get a certificate. To go back and do the quiz, see instructions on How to get back into an e-learning if I exited without completing
I didn’t pass the quiz at the end of the e-learning. How can I retake it? Back to top
Click on the Assessment tab at the top right of the e-learning window. Click Questions. This will take you back to the beginning of the quiz.
I didn’t get my certificate at the end of the e-learning.
How can I go about getting it? Back to top
Retake (or take) the quiz at the end of the e-learning. Once you have scored an 80% or higher, you will be able to print your certificate. It will direct you to a screen that asked for your name and license number. Fill this out and press ‘Print . You may want to print as a pdf file so that you will have an electronic copy.
How do I complete the e-learning evaluation? Back to top
See How to get back into an e-learning if I exited without completing? in order to get to this screen.
Click on Start next to the e-learning Evaluation and complete the evaluation.
Click Next in the screen that pops up.
Answer each question and click submit and then next question
At the end of the quiz press Finish
Wait for the Learning Activity Progress screen to load and then press OK
How to get back into an e-learning if I exited without completing? Back to top
Log back in to BHETA LMS.
• Scroll to the bottom of the page where it lists your training activities.
• Highlight the training you want to go back into (do not double click)
• At the bottom there is an arrow next to Other Actions
• Click on View Activity Details
This will take you to the activity detail screen
• Click on Start button next the e-learning
Note: If at any time you are unable to access your list of training activities, you can go to the main menu and click Learn>Training schedule
For any additional questions or assistance please email BHETA: BHETA@projects.sdsu.edu
Behavioral Health Education & Training Academy (BHETA) is a County of San Diego Mental Health contracted program of the Academy for Professional Excellence, a project of the SDSU School of Social Work
Continuing Education
Continuing education credits are available for MFTs/LCSWs as required by the California Board of
Behavioral Sciences (PCE 3776), CAS (5107), CAADE (CP20-828-A0311)
CAADAC (IS-98-398-0610), BHETA training meets the requirements for California Board of Registered
Nursing, Provider Number CEP 15014.
All Conferences are requesting CME. Other continuing education is pending.